Public SectorCity council · 12,000 permit applications a year

Council Permit Intake Assistant

Customer brief

A council takes 90 days to decide building permits and wants AI to speed it up. Applications are often incomplete. Decisions must be explainable to applicants and meet accessibility and records rules.

Discovery questions

Ask these before designing a solution.

1Where do the 90 days go?
2What share of applications are incomplete?
3What hosting and data sovereignty rules apply?
4What accessibility standard applies?
5How are decisions explained to applicants?

Constraints

Data must stay in the country
Accessibility standard compliance
Decisions made by planning officers
Records retention and freedom-of-information exposure

Requirements

Completeness check for applicants before submission
Officer summary against planning rules with citations
In-country hosting
Accessible interface
Audit of every recommendation

FDE Simulator

Decision 1 of 3

First slice

Where is the biggest delay you can remove safely?