FDE Playbook
Forward Deployed Engineering: work at the intersection of customer, product, engineering and AI. Realistic scenarios and an interactive simulator.
Interactive
FDE Simulator
Step through realistic customer scenarios and get scored on technical correctness, architecture, customer understanding and production readiness.
Scenarios
Financial Services
Financial Services Policy Assistant
A tier-1 bank wants an AI assistant over internal policies, procedures and customer-support documentation. Support agents should get instant, cited answers to policy questions. Compliance must be able to audit every query and answer. Data access must respect role-based permissions.
Enterprise · 18,000 employees · 60,000 documents·6 decisions
Healthcare
Healthcare Triage Assistant
A hospital network wants an AI triage assistant that helps clinicians prioritise patient cases in the ED based on symptoms, vitals and history. Must not give diagnoses — only triage priority. Must integrate with the EHR.
Hospital network · 5 hospitals · 800 clinicians·4 decisions
Manufacturing
Manufacturing Knowledge Assistant
An industrial manufacturer wants a knowledge assistant for floor workers to query machine manuals, SOPs, safety procedures and maintenance logs hands-free via voice. 12 plants, 5 languages, noisy factory floor.
Factory network · 12 plants · 40,000 workers · multilingual·2 decisions
Legal
Legal Research Assistant
A law firm wants a research assistant over case law, statutes and the firm's prior briefs. Must cite with pinpoint accuracy. Hallucinated citations are career-ending. Must handle multi-jurisdiction queries.
Law firm · 1,200 attorneys · 4 jurisdictions·2 decisions
Retail
Retail Customer Support Agent
An e-commerce retailer wants an AI agent to handle tier-1 customer support: order status, returns, refunds, shipping. Must integrate with the order system and escalate to humans when needed. Cost per ticket matters enormously at this volume.
E-commerce · 2M customers · 80k tickets/month·2 decisions