Tell me about a time you disagreed with a customer or stakeholder. How did it end?

Strong answer

Show that you understood their position first, brought evidence rather than opinion, proposed an option that addressed their underlying need, and accepted their decision if it was theirs to make, while recording the risk in writing. Good endings include changing your own mind when they had context you lacked.

Weak-answer indicators

• "I convinced them I was right" with no evidence
• Escalated over their head first